Refund policy

Last updated: June 18, 2026

Fresh Air Shirts specializes in hand-painted, custom airbrushed apparel and artwork. Because most items are made to order and personalized, returns and refunds are limited as outlined below.

European Union Orders: Certain consumer rights may apply to eligible non-custom products. However, custom-made and personalized items are generally exempt from the statutory right of withdrawal where permitted by applicable law.

Custom & Personalized Items

• Custom and personalized items are made to your specifications and are final sale. These items are not eligible for cancellation, return, refund, or withdrawal where an exemption for personalized or custom-made goods applies under applicable consumer protection laws.
• This includes items with custom names, phrases, portraits, colors, or design requests.
• Because orders sometimes enter production shortly after purchase, cancellation requests cannot be guaranteed and may not be possible once production has begun.

Non-Custom Items

• Non-custom, non-personalized items may be eligible for return within 14 days of delivery.  This 14-day return period applies only to eligible non-custom items and does not apply to products that qualify as personalized or custom-made.
• Items must be unworn, unused, and in original condition.
• All returns require prior approval before shipping.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
• Include your order number and clear photos of the issue.

Refund Processing

Approved refunds will be processed to the original payment method. Shipping fees are non-refundable unless the error was on our part.

Contact

For return inquiries, contact us at:
Email: contact@freshairshirts.com